SurgoMed Shipping Policy
Fast, Free FedEx 2-Day Delivery
Most medical supply companies charge you $10-$22 for slow ground shipping. We offer FREE FedEx 2-Day Service on orders $50+
USA street addresses | No hidden fees | No surprises
Why SurgoMed Shipping is Better
Our Competitors:
- Charge $6.99-$12.95 for slow 5-7 day ground service
- Charge $22+ for faster 2-3 day service
- Or require $125+ orders for free slow shipping
- Extra fees add up quickly
SurgoMed:
- FREE FedEx 2-Day Service on orders $50+
- This means all Littmann's on surgomed.com qualify for free shipping!
- Faster delivery than competitors
- Lower order minimum to qualify
- Real-time stock levels displayed
Understanding Your Delivery Timeline
We want to set clear expectations, so you know exactly when to expect your order. This timeline applies to in-stock items (we show real-time stock levels on our website):
1
You Place Your Order
Orders placed by 12:00 PM (Noon) EST Monday-Friday begin processing the same business day.
2
We Process & Ship Within 1 Business Day
Our team picks, packs, and ships your order. This typically takes 1 business day. You'll receive a tracking number once your package ships.
3
FedEx 2-Day Transit
Once FedEx picks up your package, delivery typically takes 2 business days. FedEx may deliver in 1-3 days depending on your location and their routing.
Shipping Details
Free Shipping Qualifications
- Orders $50 or more to street addresses in the USA
- No product exceptions - all items qualify
- PO Box addresses: Not eligible for free FedEx 2-Day (USPS shipping with standard rates applies)
Order Cutoff Time
- 12:00 PM (Noon) EST Monday-Friday for same-day processing
- Orders placed after noon or on weekends/holidays will be processed the next business day
Service Area
- United States
Important Shipping Restrictions:
PO Boxes: FedEx cannot deliver to PO Boxes. Orders shipping to PO Box addresses will be sent via USPS and will not qualify for free FedEx 2-Day service. Standard USPS rates and delivery times will apply.
We recommend providing a street address whenever possible to take advantage of our free FedEx 2-Day shipping.
Important: Our delivery timelines apply to in-stock items only. The good news? We show real-time stock levels on our website for every product. If an item is out of stock or on backorder, you'll see this clearly before ordering.
Frequently Asked Questions
Q: Will my order arrive in 2 days?
The "2-Day" refers to FedEx's transit time after your package ships. Including our 1 business day processing time, most orders arrive within 3-4 business days from when you place your order. This is still significantly faster than competitors who use 5-7 day ground shipping.
Q: When will my order ship?
Orders placed by 12:00 PM (Noon) EST Monday-Friday are processed and shipped the same business day. Orders placed afternoon, on weekends, or holidays will be processed the next business day. You'll receive a tracking number via email once your order ships.
Q: Will engraving slow down my order?
Not at all! Engraving won't delay your order. Your stethoscope will ship with the same processing and delivery times as usual.
Q: Why does FedEx 2-Day sometimes take 1 or 3 days?
FedEx 2-Day is an average transit time. Depending on your location and FedEx's routing, delivery may occur in 1-3 business days. Areas closer to our facility often receive packages in 1 day, while more remote locations may take 3 days. The 2-day timeframe is typical for most addresses.
Q: How much money do I save compared to competitors?
Significant savings! Most competitors charge $12.95-$22.00 for similar or slower service. With free FedEx 2-Day shipping on orders $50+, you save $10-$22 per order while receiving faster delivery than their standard ground services.
Q: Do you charge extra during busy seasons?
No. Unlike some competitors, we don't add peak season surcharges. Your shipping remains free and fast year-round on qualifying orders.
Q: What if my order is under $50?
Orders under $50 will have shipping costs calculated at checkout. However, we encourage you to reach your $50 minimum to take advantage of free FedEx 2-Day service - it's easy to do and saves you money!
Q: Can you ship to a PO Box?
Yes, we can ship to PO Boxes, but please note that FedEx cannot deliver to PO Box addresses. Orders shipping to PO Boxes will be sent via USPS and will not qualify for our free FedEx 2-Day service. Standard USPS shipping rates and delivery timeframes will apply. If you want to take advantage of free FedEx 2-Day shipping, please provide a street address instead of a PO Box.
Q: Do all products qualify for free shipping?
Yes! All products on our site qualify for free FedEx 2-Day shipping on orders $50+ to street addresses in the USA. There are no exceptions, no oversized fees, and no special handling charges. However, orders shipping to PO Boxes must go via USPS and do not qualify for free FedEx 2-Day service.
Q: Can I track my order?
Absolutely. Once your order ships, you'll receive an email with your FedEx tracking number. You can use this to monitor your package's progress from our facility to your door.
Q: What if I need my order faster?
Contact our customer service team before placing your order. We may be able to accommodate rush requests depending on inventory and timing, though additional fees may apply for expedited services beyond our standard FedEx 2-Day.
Q: What if my package is delayed?
While rare, shipping delays can occur due to weather, carrier issues, or other circumstances beyond our control. Contact us with your tracking number and we'll work with FedEx to locate your package and resolve any delivery issues.
Q: What if an item in my order is out of stock?
We display real-time stock levels on our website for every product, so you'll always know availability before you order. If an item is out of stock, the product page will show "more coming soon" instead of a stock number. You can still place an order for out-of-stock items — we'll ship them automatically once they become available. Please note that our listed shipping timelines apply only to in-stock items. If you'd like to know when a specific item will be restocked before placing your order, feel free to contact us.
Ready to Experience Better Shipping?
Free, fast FedEx 2-Day delivery on orders $50+. No gimmicks, no hidden fees.
Start ShoppingQuestions about shipping? Contact our customer service team - we're here to help!
